The Hourly Shift Leader (SS) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The Hourly Shift Leader supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Hourly Shift Leader operates under the direction of the RGM and directly manages a shift of Team Members.
Profitability:
Follows all cash control and security procedures (e.g. safe counting, cash drawers)
Maintains inventory by performing Daily and Weekly inventory inspections
Receives inventory truck orders
Guest:
Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
People:
Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
Operations:
Sets an example for Team Members by working hard to implement shift plan and drive operational results
Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
Motivates Team Members during the shift on each of the workstations
Reviews restaurant results to identify successes and areas for improvement
Ensures that restaurant upholds operational and brand standards
*Performs duties of the Team Member when necessary
Qualifications And Skills:
Must be at least eighteen (18) years of age
High School Diploma or GED required, 2 years of college preferred
1-2 years of previous quick service restaurant experience
Demonstrated understanding of guest service principles
